On positive feedback.

On positive feedback.

A friend recent­ly rec­om­mend­ed the ser­vice Fresh­books to me to use with a stray free­lance job in which I need­ed to cre­ate an invoice. As a rel­a­tive­ly inex­pe­ri­enced free­lancer (who works full-time — my free­lanc­ing ser­vices are offered to friends and acquain­tances out­side of my company’s client base), I’d nev­er need­ed to invoice any­one before. Pay­ment usu­al­ly was just an email sent to my con­tact with a link to my Pay­Pal account. But this time, my client need­ed a for­mal invoice.

At first, I was skep­ti­cal — I didn’t want a plan that would be free for 30 days then force me to pay or leave. I was delight­ed to see that there was indeed a free option for peo­ple like me, with 3 clients or less and no staff to speak of. In fact, every step of dis­cov­ery was laced with delight, and I found myself think­ing, “If ever I were to free­lance full-time, or even have a larg­er client base, I would hap­pi­ly give these peo­ple mon­ey to help me orga­nize my work­flow and invoic­ing.”

So when I received an email from one of their staff offer­ing assis­tance to me at the end of my tri­al, I couldn’t just delete it as I nor­mal­ly would. I took the time to thank their staff mem­ber for reach­ing out to me and to let him know that my needs were being met with the free option but I loved the ser­vice enough to pay when the time comes.

Why did I do that? I could have just let the email pass. I’m busy, they’re busy — is it even prof­itable to take up someone’s time when I’m not ready to close a deal?

I think so.

You see, I love hear­ing feed­back from my clients and cus­tomers. I love hear­ing what I’m doing right, and what I could do to make their expe­ri­ence bet­ter.

And so I try to do the same for oth­ers.

Posted in Fat Girl,
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